Refunds & Returns

This Refunds & Returns Policy applies to all purchases made on https://ecufura.com (“Website”), operated by ZOQRA LLC (“Company”, “we”, “our”, or “us”).

1. Company Information

Business Name: ZOQRA LLC
Email: zoqra.official@gmail.com
Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

2. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or confirmation email)

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale”
  • Gift cards
  • Personalized or custom-made products
  • Used or damaged items (unless received damaged)

4. Return Process

To initiate a return:

  1. Email us at zoqra.official@gmail.com
  2. Include your order number and reason for return.
  3. Wait for return instructions before sending the item.

Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the item and packaging.
  • Include your order number.

If approved, we will offer a replacement or refund at no additional cost.

6. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company.
  3. Contact your bank.

If you still have not received your refund, email us at zoqra.official@gmail.com.

8. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact us at zoqra.official@gmail.com.

9. Cancellations

Orders may be canceled within 12 hours of purchase.

After 12 hours, your order may already be processed or shipped and cannot be canceled.

10. Chargebacks & Disputes

If you initiate a chargeback without contacting us first:

  • We reserve the right to dispute the chargeback.
  • You agree to provide accurate information and attempt resolution before filing a dispute.

We encourage customers to contact us first to resolve any issues quickly and fairly.

11. Contact Information

For all return and refund inquiries:

ZOQRA LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: zoqra.official@gmail.com