Shipping Policy
This Shipping Policy applies to all orders placed on https://ecufura.com ("Website") and is operated by ZOQRA LLC ("Company", "we", "our", or "us").
1. Company Information
Business Name: ZOQRA LLC
Email: zoqra.official@gmail.com
Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States
2. Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after business hours or on weekends will be processed on the next business day.
- During high-demand periods, processing times may be slightly extended.
You will receive an email confirmation once your order has been shipped.
3. Shipping Time & Delivery Estimates
Estimated delivery times vary depending on destination:
- United States: 5–10 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and not guarantees. Delays may occur due to:
- Customs processing
- Carrier delays
- Weather conditions
- Incorrect shipping information
4. Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Shipping method selected
Occasionally, we may offer free shipping promotions.
5. International Shipping & Customs
For international orders:
- Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
- ZOQRA LLC is not responsible for delays caused by customs.
6. Order Tracking
Once your order ships, you will receive a tracking number via email.
Tracking information may take 24–48 hours to update after shipment.
7. Incorrect Address Disclaimer
It is the customer’s responsibility to ensure the shipping address is correct at checkout.
If you provide an incorrect address:
- We are not responsible for lost packages.
- Additional shipping fees may apply to reship the order.
8. Lost or Stolen Packages
ZOQRA LLC is not responsible for:
- Lost packages marked as delivered by the carrier
- Stolen packages
If your tracking shows delivered but you did not receive your order, please contact the shipping carrier directly.
If you need assistance, contact us at:
zoqra.official@gmail.com
9. Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery.
- Provide photos of the damaged item and packaging.
- Include your order number.
We will review your claim and provide a replacement or resolution if applicable.
10. Shipping Restrictions
We reserve the right to:
- Refuse shipments to certain high-risk regions
- Cancel orders flagged as fraudulent